Customer Service

Top 6 Most Frequently Asked Questions

Is a vaccination passport required for boarding?

Orléans Express is an essential service to the public. As with pharmacies, grocery stores, businesses and municipal transportation services, a vaccination passport is not required to board.

However, a mask must be worn at all times while inside.

We also leave an empty seat between passengers and operate at 50% of regular capacity to maintain a safe distance. Many other measures are in place to respect all the standards established by the Public Health, for your safety and that of our drivers.

Find out more

Can my child travel alone?
  • Kids aged 8 to 12 years old cannot travel alone on the Orléans Express network.
  • Kids aged over 13 years old can travel alone aboard our coaches.

 

When will you be resuming service to Montréal-Trudeau airport?

Service to Montréal-Trudeau will be available as of October 1, 2021.

Where can I find prices for children, seniors, and students?

Those prices are currently unavailable.

Do you offer rebates for roundtrips?

Roundtrip rebates are currently unavailable.

Are masks mandatory during travel?

It is mandatory to wear a mask before boarding and during the whole trip.

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TALK TO AN AGENT

Toll-free at 1-833-449-6444
Everyday from 8AM to 6PM

From international: 450-640-1477

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