NEW SOCIAL DISTANCING ON THE ORLÉANS EXPRESS NETWORK

ORLÉANS EXPRESS INTERURBAN SERVICES TO GRADUALLY RESUME

Our priority is to provide safe, reliable and efficient transit services to our passengers. Social distancing measures have been implemented on board vehicles and in stations, in line with the instructions issued by the public health.

Note about the gradual resumption of services

All Orléans Express employees have worked very hard so that you can travel in the best possible conditions.

While we’re gradually resuming service, it’s also important to emphasize that unaccompanied children 12 and under will not be allowed to travel on our buses.

During this gradual recovery period, it is also important to note that children will not be allowed to travel alone on our buses.

To find out upcoming destinations served and departure times, see the section below or sign up for our newsletter to get immediate notifications.

 

 

Destinations and schedules served

The destinations served are:

– Montréal (Downtown)

– Québec (Downtown)

Bas-Saint-Laurent and Gaspésie 

 

See Montréal – Québec schedule

See Montréal – Rimouski schedule

See Montréal – Trois-Rivières – Québec schedule

New measures to respect before and during your trip

Social distancing measures on board buses and in stations have been put in place. We invite you to respect the new measures deployed:

Wearing a mask* is mandatory during the whole trip;

– Passengers must wash their hands with a disinfectant solution when boarding;

– Children 12 and under traveling alone are no longer allowed to travel on the network until further notice;

– Food will not be permitted on board;

– On-board toilets will not be accessible for the duration of the trip;

– Passengers will drop off and pick up their luggage in the luggage compartment under the bus.

– Bus capacity is now 14 passengers maximum. This means that we can accommodate two passengers per row, seated in the seats near the window on each side. People living at the same address will be able to sit on the same bench.

– A passenger with Covid-19 symptoms may be denied access to a vehicle. In this case, tickets will be refundable and changeable.

– Access to coaches will be denied to any passenger who has traveled outside of Canada during the 14 days prior to the date of boarding. In this case, tickets will be refundable or changeable.

 

*Mandatory on board and during the trip for people 12 years and older. Recommended for children from 2 to 11 years old but not compulsory.

Reinforced cleaning in stations and buses

Although we already comply with a rigorous maintenance and cleaning process for our coaches fleet, we would like to inform you that each vehicle is meticulously maintained by our cleaning teams. All discounts and promotions are temporarily withdrawn, such as the reduction normally granted on the round trip, for a student, a person aged 60 and over, a child as well as the PROMO price. We will strengthen it if the situation requires.

Pricing

Modification policies are not currently impacted by the situation. In this period of gradual resumption of our services, note that modification at the station will not be possible if the point of sale has not yet reopened.

For more details, please click HERE.

Payment methods

Due to the gradual resumption of our services, our points of sale are not yet reopened. This is why you must obtain your ticket online on our website or by phone via our customer service at 1-833-449-6444 (payment by credit card). We invite you to present your electronic ticket to the driver at the time of boarding in order to avoid any contact.

How can I modify my ticket?

Modification policies are not currently impacted by the situation. In this period of gradual resumption of our services, note that modification at the station will not be possible if the point of sale has not yet reopened. For more details, please click HERE.

  • online, log into your client account and click on the Modify my ticket button
  • by contacting the Client Service at 1-833-449-6444 (Toll Free)
  • through the online Contact Form
Can I get a refund

Refund policies are not currently impacted by the situation.

 

If you bought a ticket for which the journey was canceled, you can now be refunded with the help of our customer service reachable at 1-833-449-6444.

Reminder on the practices to apply

In order to avoid the spread of the virus, it is recommended to practise frequent hand hygiene and coughing/sneezing etiquette.

To find out about all the advice that can help reduce the risk of infection, click here.

Useful resources

We encourage our customers to stay informed about the facts surrounding COVID-19 and recommend the following links to qualified authorities:

The Public Health Agency of Canada. Read more

INSPQ – Public health expertise and reference centre. Read more

TALK TO AN AGENT

Toll-free at 1-833-449-6444
Everyday from 9 a.m. to 6 p.m.


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Everyday from 9 a.m. to 6 p.m.