Baggage policy

Each ticket holder is entitled to one (1) onboard bag and two (2) checked baggages items. All in accordance with the following baggage policy:

1 ONBOARD LUGGAGE

Orléans Express authorizes one (1) piece of onboard baggage per passenger, weighing no more than 5 kg (11 lbs) and measuring no more than 115 cm (45 in.) linear.
Linear dimensions = width + length + height (must fit within a restricted space of 19 cm (7.5 in.)

Ex: slim backpack, briefcase, handbag (laptops, cameras, electronics and other personal effects must all fit in the one onboard bag.

The “carry-on suitcase” is not allowed on board and must be placed in the hold in accordance with the baggage allowance.

Hand baggage must be placed in the compartments above the seats. For safety reasons, it may not be placed on a seat or in the aisle.

With the exception of hand baggage, all other baggages must be placed in the hold according to the applicable conditions.

CHECKED BAGGAGE

Each ticket holder has a free baggage allowance of two (2) pieces. The maximum weight must not exceed 23 kg (50 lbs) and the maximum linear dimension 165 cm (65 in).
Linear dimension = width + length + height.

Carry-on suitcases must be placed in the hold and are subject to the conditions and baggage limit.

Sports equipment and musical instruments are considered as hold baggage and are subject to the conditions and baggage allowance.

Bicycles, electric bikes or scooters are not included in the baggage allowance included with the purchase of the ticket (2 baggage items). Ticket holders traveling with one of these items must purchase an additional bag, regardless of the number of bags they place in the hold. They must also be packed in a rigid or cardboard box, in accordance with the instructions given in the “How to travel with a bicycle” section.

Any additional baggage will be considered as “extra” hold baggage, for which certain conditions apply.

Protective plastic wrappings around suitcases must be removed to help with baggage handling.

** If the baggage exceeds 23 kg (50 lbs), you will have to handle your baggage to place it in the hold yourself. Orléans Express accepts no responsibility.