Terms & Conditions

Schedules and delayed departures

The dates and times that appear on our website, in our brochures or in other sources do not constitute guarantees, and are not part of the contract. Schedules are subject to change without prior notice. Passengers are responsible for any expenses incurred as a result of a missed transfer. Orléans Express does not offer any compensation for inconveniences or time lost resulting from a change in the schedule or the late arrival of a coach. Orléans Express clients acknowledge that Orléans Express cannot be held responsible for losses or damages suffered by a client as a result of delays or missed transfers caused by weather conditions, road conditions, breakage, mistakes in timetables or any other failure to fulfill its obligations on the part of Orléans Express resulting from any act of God or fortuitous event.

In case of a service interruption of the ticketing system (online, in agencies or at the Client Service), the promotional tickets are temporarily unavailable. In this case, only manual tickets at regular price can be sold, these tickets will be available in agencies only. Orléans Express cannot be held responsible for any damage or loss resulting from this service interruption and no compensation can be requested subsequently. If possible, we invite you to wait until our system returns to normal to purchase your ticket in order to benefit from a reserved ticket.