Frequently asked questions

More questions?

Our client service is available every day from 7 a.m. to 10 p.m.

PROMO and FLEX Tickets

I can't see any PROMO or PROMO+ tickets on the itinerary that I've selected, why?

PROMO tickets are only offered on the Montréal-Québec route depending on available seats at the selected date. All the PROMO tickets may have sold out already.

We invite you to select another date to try to find other PROMO or PROMO+ tickets. Book at least 8 days in advance, that’s the best way to get low fares!

What is the difference between a FLEX ticket and a regular ticket?

FLEX is the name that we have given to our regular fare, as opposed to PROMO (available on the Montréal-Québec route). The FLEX ticket, true to its name, offers you lots of flexibility for exchange and refund.