Frequently asked questions

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Modification and Refund

Can I modify the time or date of my ticket?

First, check the conditions printed of your ticket. If the ticket is modifiable, you must do so before departure time. Click here to find out more about ticket modification.

I won't be able to travel, can I get a refund?

First, check the conditions printed of your ticket. If the ticket is refundable, you must submit the request before departure time. In this case, you have 2 options: a credit equivalent to 100% of the value of the ticket can be applied to your client account or a refund of 75% of the value of the ticket (25% administrative fees). Click here to find out more about ticket refund.

I won't be able to use my ticket, can someone else use it?

Our tickets are personalized, only the passenger identified on the ticket can use it. If your ticket is refundable, you can make a refund request. Click here to find out more about ticket refund.

I missed my departure and I haven't had the time to change my ticket before the departure, what can I do?

Your ticket expires at the time of the departure. No modification or refund is possible passed this time.

I bought a ticket online and I would like to modify it, what can I do?

First, check the conditions printed on your ticket. If the ticket is modifiable and if you purchased it through your client account, simply log in to modify it. If you haven’t purchased it through your account, please contact our Client Service at 1-833-449-6444.

I want to cancel my trip and get a credit, what should I do?

If you purchased your ticket through your client account, simply log in, select the trip and click on the Ask for a refund button. Easy as pie! You can also contact our Client Service at 1-833-449-6444.