Log in

Take advantage of an Orléans Express account.

Forgot password?
Sign up

Thank you for entering your email address; we’ll send you a temporary password.

Or continue as guest

Ticket office

I can't see any PROMO or PROMO+ tickets on the itinerary that I've selected, why?

PROMO and PROMO+ tickets are offered on the Montréal-Québec corridor depending on available seats at the date and time that you have selected. All the PROMO and PROMO+ tickets may have sold out already. We invite you to select another date or time to try to find other PROMO or PROMO+ tickets. Book in advance! That’s the best way to get low fares!

I bought a PROMO+ ticket and I would like to change my departure date, what should I do?

You can exchange your PROMO+ ticket for another PROMO+ ticket or a PROMO ticket before the departure time. If you purchased the ticket through your client account, simply log in to modify it, or you can also contact our Client Service at 1 888 999-3977 or visit one of our points of sale.

What is the difference between a FLEX ticket and a regular ticket?

FLEX is the name of our regular fare, as opposed to PROMO and PROMO+ (available on the Montréal-Québec corridor). The FLEX ticket, true to its name, offers you lots of flexibility for exchange and refund.

Is the 20% round-trip discount still available?

Absolutely! The discount is automatically applied when purchasing a round trip FLEX ticket (both the outbound and return must be FLEX tickets).

I don't know my return date, what can I do?

Since you need a reserved seat on the Orléans Express network, you can buy a FLEX or PROMO+ ticket for a later date and then modify the date/time of your return once you know it. You will find all the information about exchanging and modifying a ticket in our Terms and Conditions section or you can also contact our Client Service at 1 888 999-3977 or visit one of our points of sale.

I do not see any schedules for my selected date, why?

Your credit will automatically be applied to your next purchase; you can buy your new ticket through your client account or by calling our Client Service at 1 888 999-3977. You must however purchase the new ticket through the client account that holds the deposit.

I must take a trip that includes different carriers, what should I do?

We invite you to purchase the portion of the trip that takes place on our network through our website or through our Client Service to benefit from a reserved seat and possibly a discounted fare!

What methods of payment are accepted for purchasing tickets?

For online tickets, we accept all main credit cards (Visa and MasterCard). At Orléans Express points of sale, you can also pay for your tickets using a debit card or with cash.

Can I buy a ticket for someone in another city?

It is possible to purchase a ticket for someone living in another city.  You simply have to go to the bus terminal (Orléans Express or the company serving your city) to purchase the ticket. You will be able to send the ticket to the person’s departure terminal for free if the trip is within our network.  If the trip is outside the Orléans Express network an additional fee of $10 ($15 outside Québec) applies for this service and is not refundable.

What should I do if my destination does not appear in the list of cities served by Orléans Express?

Orléans Express may not serve your destination city, but another carrier may have a transfer to it. Please contact us at 1 888 999-3977 to enquire about fares and schedule for your destination city. In most cases, you can buy tickets that will enable you to transfer to another carrier and coach at a stopover along the way.

Ticket, modification and refund

Can I modify the time or date of my ticket?

It depends on the conditions associated with your ticket. These conditions are printed on it. If the ticket is exchangeable, you must modify it before departure time. You will find all the information about exchanging and modifying a ticket in our Terms and Conditions section.

I won't be able to travel, can I get a refund?

It depends on the conditions associated with your ticket. These conditions are printed on it. If the ticket is refundable, you must make the request before departure time. In this case, you have 2 options: if the ticket was purchased through your client account, a credit equivalent to 100% of the value of the ticket can be applied to your account or a refund of 75% of the value of the ticket can be deposited on the credit card used for the initial purchase.  You will find all the information about ticket refunds in our Terms and Conditions section.

I won't be able to use my ticket, can someone else use it?

Our tickets are personalized, only the passenger identified on the ticket can use it. If you cannot travel and if your ticket is refundable, you can make a refund request (see question above). You will find all the information about ticket refunds in our Terms and Conditions section.

I missed my departure and I haven't had the time to change my ticket before the departure, what can I do?

Your ticket expires at the time of departure. No modification is possible passed this time.

I bought a ticket online and I would like to modify it, what can I do?

First, please check the conditions printed on your ticket. If it is an exchangeable ticket and if you purchased it through your client account, simply log in to modify it. If you haven’t purchased it through your account, you can contact our Client Service at 1 888 999-3977.

What is an m-ticket or an e-ticket?

A m-ticket is the ticket the way it shows up on the app (Orléans Mobile) and an e-ticket is the PDF version of your ticket received by email. Our mobile app is free and so convenient, don’t miss out!

I want to cancel my trip and get a credit, what should I do?

If you purchased your ticket through your client account, simply log in, select the trip and click on the credit button. Easy as pie! You can also contact our Client Service at 1 888 999-3977.

Account Management

I have a credit on my client account, how can I use it?

Your credit will automatically be applied to your next purchase; you can buy your new ticket through your client account or by calling our Client Service at 1 888 999-3977. You must however purchase the new ticket through the client account that holds the deposit.

What are the advantages of having a client account?

There are plenty of reasons to have an account! The client account is the only way to gather all your tickets, your transactions and your Express Meter points in one place. It allows you to buy a ticket in a few clicks, to modify it easily (depending on certain conditions) and to accumulate Express Meter points. Once you have 10 points, you get one free ticket! The client account is the greenest option, since you don’t need a printed ticket, you can simply show your m-ticket or your e-ticket to the driver! The client account also gives you the option to receive a credit equivalent to 100% of the value of the ticket, applicable on your next purchase, in case of a refund. It’s an all-around simple and convenient tool that allows you to save money.

What is a credit on the client account?

If you purchased a refundable ticket through your client account and if you need to cancel that trip, you can choose to get your client account credited 100% of the value of that ticket. The credited amount will automatically be applied to your next purchase.

For the trip

Can I make stops along the way?

Our system is designed to offer you the fastest schedule to your destination. Only stops required for your trip have been included. If you wish to stop along the way, you must purchase tickets for each segment of your trip.

I travel in a wheelchair, what should I do?

A wheelchair should not deter you from travelling by coach and we’re happy to facilitate your travel needs. Depending on your situation, you have 2 options:

  • if you have a manual wheelchair and you can board through the steps, then you can travel on the departure of your choice, we’ll fold your wheelchair and put it in the baggage compartment.
  • if you need an lift-equipped accessible coach, you must send the request at least 3 business days before the departure date. To do so, simply fill the request form or contact our Client Service team at 1 888 999-3977. Please consult our Terms and Conditions section to make sure that your wheelchair meets the required dimensions.
I haven't printed my ticket, can I board?

Of course! If you have a smartphone, simply present your m-ticket through our app or the e-ticket received by email (PDF version) to the driver. Our mobile app is free and so convenient, don’t miss out! If you do not have a smartphone, you can have the ticket printed at one of our points of sale.

A reserved seat, what does that mean?

It means that you are guaranteed to be seated in the coach, on that specific departure, and that we only sell available seats. Then, upon boarding the coach, you can choose your seat.

I purchased a ticket online and I did not keep the confirmation email. How can I access my ticket and print it?

If you purchased your ticket through your client account, simply log in and you will find it in your transactions. If you do not have a client account, please contact our Client Service at 1 888 999-3977. For your upcoming trips, we invite you to create a client account and to download our app. It’s easy, convenient and free! It’s also the best way to access your tickets.

I'm a student, what proof should I present?

You must be a full-time student.  Youth between the ages of 13 and 17 simply have to show proof of age. Students who are 18 years old or over must show a valid student card. When purchasing tickets and upon boarding the coach, you must present your student card.

I'm a student from outside Québec, can I benefit from student fares in Québec?

Yes, students between the ages of 13 and 17 can simply show proof of age. Students aged 18 or older must carry the ISIC card (https://www.isic.org/).

Can I travel with a bicycle?

Absolutely!

ou can travel with a bicycle or send it via the courier service. Transportation fees are $5 (plus taxes) for a one-way trip. The following conditions and fees apply:

  • Simply go to the courier service counter with your dismantled and packed bicycle(wheels removed and handle bar turned in).
  • Boxing the bicycle is mandatory, if needed, we provide boxes at a cost of $7.25 (plus taxes).  Clients travelling with a folding bicycle can use their own carrying case.
  • Transportation fees apply whether or not the passenger travels in the same coach as the bicycle.
  • A waybill must be completed by one of our agents and insurance options are available ($1000 maximum value).
  • In case of transfers inside or outside of our network, the bicycle will be shipped by our courier service and the driver will be responsible for transferring it.

We do our best to place your bicycle on board the same coach as you.  If not, your bicycle will follow on board a later departing coach.  You will then be able to retrieve your bicycle upon disembarking the coach or at the courier service counter at the destination terminal.

We also accept multi-function child carriers and strollers for a nominal fee of $5 (one-way, plus taxes).

*Please note that the carrier may require the use of a box to ensure better protection of the bicycle during the trip.

Miscellaneous

What are the advantages of the mobile app?

There are plenty of reasons to download our app! It’s free, convenient and allows you to gather all your tickets, your transactions and your Express Meter points in one place. It allows you to buy a ticket in a few clicks, to modify it easily (depending on certain conditions) and to accumulate Express Meter points. Once you have 10 points, you get one free ticket! The app is also the greenest option, since you don’t need a printed ticket, you can simply show your m-ticket to the driver, even offline!

I heard about Expedibus, what is it?

Expedibus is one of the main intercity courier services in Québec.

Expedibus offers you a reliable and timely service 7 days a week, 365 days a year, to carry all your packages throughout the province and to the rest of Canada, thanks to a national network linked to other Canadian carriers.

Visit the Expedibus website at http://www.expedibus.com/.

Live chat